About Lesaffre Ingredients Services
Lesaffre Ingredients Services is a global leader in the fermentation industry, offering high-quality ingredients and services for food, health, and biotechnology sectors. With a focus on efficiency and innovation, the company continually seeks ways to optimize its logistics and operational workflows.
The Challenge
Before implementing GoRamp, Lesaffre Ingredients Services relied heavily on spreadsheets for managing dock scheduling and time slots. This manual system often resulted in confusion, lost data, and scheduling errors. As the business expanded, the company struggled to find a reliable, centralized solution. Despite reviewing several systems, getting clear answers and proper demonstrations from providers proved difficult. Many companies were unresponsive to inquiries, adding to the frustration. Given the substantial investment required, Lesaffre Ingredients Services knew they needed a solution that could meet their operational needs efficiently and effectively.
The Solution – GoRamp’s Time Slot Management System
Lesaffre Ingredients Services chose GoRamp for its responsive customer service and easy-to-use platform. GoRamp provided a centralized booking system for managing incoming goods, which allowed suppliers to schedule their drop-offs directly through the system. Key features that made GoRamp stand out included:
- Quick Implementation: GoRamp was implemented rapidly, with minimal need for customization.
- Budget-Friendly: The solution was cost-effective, fitting well within the company's budget.
- User-Friendly Interface: GoRamp's intuitive interface made it easy to consolidate all bookings, eliminating the confusion caused by outdated spreadsheet management.
Why GoRamp?
Lesaffre Ingredients Services found GoRamp to be the perfect fit for their operational needs for several reasons:
- Expert Support: GoRamp’s knowledgeable team offered excellent support from the beginning, providing clear demonstrations and answering all questions promptly.
- Efficient Scheduling: The system allowed for real-time booking and visibility of available time slots, which streamlined the entire logistics process.
The [implementation] process was very transparent. A colleague showed us how to use it, and I had no issues with the system. It is easy to understand. Even someone who has never used this system could handle it without any problem. – Julia Gręda, Logistics and Transport Specialist.
Results
Since adopting GoRamp, Lesaffre Ingredients Services has seen marked improvements in its logistics operations:
- Reduced Waiting Times: The new system eliminated the need for trucks to wait long periods, saving the company money by reducing demurrage fees.
- Smoother Workflow: GoRamp allowed the team to prepare for deliveries in advance, speeding up the unloading process and reducing bottlenecks.
- Optimized Workforce Allocation: With clear visibility into scheduled deliveries, the company was able to allocate staff more efficiently, ensuring the right team members were available at peak times.
Future Outlook
Looking to the future, Lesaffre Ingredients Services plans to expand its use of GoRamp to further improve logistics operations:
- Reporting Integration: The company aims to integrate GoRamp into its reporting systems for even greater visibility and tracking.
- Automated Notifications: Plans are in place to automate notifications for public holidays and ramp downtime, saving time and increasing efficiency.
- Expansion: Lesaffre Ingredients Services also plans to add additional warehouses to the GoRamp platform as their operations continue to grow.
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